ACCESSIBILITY GUIDE

Melbourne is one of Australia’s oldest cities but accessibility for people with special mobility needs is improving all the time. Find out about accessible accommodation, activities and attractions and the best ways to get around in Melbourne and Victoria.

Mobility Map

Download a mobility map of the centre of Melbourne, courtesy of City of Melbourne. The map shows useful accessibility information such as street gradients, toilets, parking and public transport stops.

Public Toilet Map

Download a Public Toilet Map to locate accessible toilet facilities in Melbourne.

Melbourne Airport

Melbourne Airport has disabled access in a variety of areas around the airport, including within the terminals, as well as in the car parks and pick up/drop off zones. For a comprehensive guide to disabled access at Melbourne Airport, download the Disabled Access Facilitation Plan.

Accessible Accommodation

Many major hotels in Melbourne’s central city offer wheelchair-accessible rooms and apartments. This list is a small selection of hotels providing accessible accommodation in the central city.

Public Transport

Public transport in Victoria is being made more accessible to support the needs and aspirations of people with disabilities. To help you plan your journey, Public Transport Victoria’s (PTV) website contains general information about public transport accessibility for people with a disability including information on using mobility aids on trains, trams and buses, and using trains, trams and buses with a vision or hearing impairment.

Travellers Aid

Travellers Aid can assist travellers with special requirements to travel independently so they can fully participate in their life activities. Services are accessible, available to everyone and include disability support, companion services, mobility equipment hire and more.

Accessing Recreation, Entertainment and Cultural Venues

Melbourne is renowned as the arts and sporting capital of Australia. We want accessible venues, services and amenities throughout the city. A key goal is to ensure all events are fully accessible for people with a disability.

Lonely Planet’s Accessible Melbourne Guide is free and includes up-to-date advice on what to see, wheelchair-friendly restaurants and shops, and recommendations for travellers with special needs.

Accessible Outdoor Activities

Parks Victoria and some local governments provide all-terrain wheelchairs, or TrailRiders, in several parks and some towns for visitors to explore the great outdoors. Chairs are suited for sandy and semi-rough tracks, trails and beaches. Parks Victoria provides a range of other accessible facilities, including boating aids, beach wheelchairs, a Stairclimber to access Buchan Caves and modified cabin accommodation.

Arts Access Victoria

Arts Access Victoria provides access, engagement and professional development in the arts and cultural life across Victoria for people with a disability.

Accessible Beaches and Sport

The closest accessible beaches to the centre of Melbourne are St Kilda and Port Melbourne beaches, but there are many more across Victoria. AAA Play has compiled an exhaustive list of these as well as places where you can take part in inclusive sports activities.

Access Ability Australia

Access Ability Australia has produced a library of Access Keys, which are customised accessibility guides for a range of venues and attractions in Victoria and central Melbourne. They include details about a venue’s layout, parking, amenities, accessibility features and more.